Refund policy

At Louise Positano, your satisfaction is our top priority. If for any reason you're not completely in love with your purchase, we're here to help.

Easy Returns

We gladly accept returns on eligible items within 14 days of delivery. Items must be unused, unwashed, and in original condition with tags still attached.

How to Return an Item

1. Contact our Customer Support through the Contact Us page with your order number and reason for return.

2. We’ll provide you with return instructions and the return address.

3. Ship the item back using a trackable method of your choice.

Refunds

Once your return is received and inspected, we will process your refund to the original method of payment. Please allow 5–10 business days for the refund to reflect.

Non-Returnable Items

• Gift cards

• Sale items marked as Final Sale

• Worn or damaged items

Exchanges

Need a different size or color? Reach out to us and we’ll help you process an exchange quickly and easily.